Level Up Conference

May 27-29, 2020

JW Marriott Hotel | Austin, Texas

Explore what's possible.

Level Up logo

COVID-19 ANNOUNCEMENT: Level Up 2020 CANCELLED

The health and safety of our customers, partners, suppliers, and employees is our top priority. LogicMonitor has been closely monitoring the novel coronavirus (COVID-19) situation and is adhering to all restrictions and guidance provided by governmental agencies, international organizations, and global health authorities.

In accordance with Austin’s ban on public or private gatherings of more than 250 people put in place by Austin Mayor Steve Adler as part of the Order declaring a Local Disaster in the City of Austin, LogicMonitor is canceling Level Up 2020.

Schedule

Wednesday, May 27: Pre-conference Training/Certification Day
8:00am - 5:00pm Training + Certification
11:00am - 3:00pm AWS Game Day
5:30pm - 7:00pm Welcome Reception
Thursday, May 28: Day One
7:00am - 8:30am Breakfast
8:30am - 5:30pm Keynotes + Breakouts
8:30pm - 11:30pm Level Up Party
Friday, May 29: Day Two
8:00am - 9:30am Breakfast
9:30am - 12:30pm Keynotes + Breakouts
12:15pm - 1:30pm Lunch

Speakers & Sessions

Proving IT's Value in Your Organization

Do you find it difficult to quantify the value that your IT team is providing to your internal or external customers? Does that limit the budget you're able to get to advance your strategic goals even though they are aligned with the business? In this session, users will explore the ways in which IT is driving value for their organizations, and how you can quantify that value for your business partners. Topics covered will include the various ways in which organizations rely on their IT departments, the impact that IT can have on the financial and operational dynamics of a business, as well as ways to quantify what those impacts are to the business. We will also explore LogicMonitor's new Business Value Team, which was created to help partner with our strategic customers on proving the massive value that our users have on their businesses.

Session Format: Breakout


Aaron Gupta, Director, Sales Operations; LogicMonitor

Extend Monitoring Coverage with the LM Exchange

In this session, users will learn about new features available through the LM Exchange and how they can use them to get more out of their LogicMonitor investment. Topics covered will include new concepts like Integration Packages, updating customized LogicModules via the Safe LogicModule Merge (SLM) functionality, and LogicModule versioning. Learn best practices for managing your LogicModules, make your own contributions to the Exchange, and check out some of the awesome contributions from your fellow users.

Session Format: Breakout

Content Focus: Integrations


Michael Rodrigues, Sr. Product Manager; LogicMonitor

Bow Before Your Robot Overlords: Do More with LogicMonitor Automation Integrations

Discover how to leverage Ansible and Docker to automate tasks on a schedule or when metric demands, report on the results in dynamic dashboards, and close the loop on DevOps. Deploy Skynet in your own environment to enable computers fix computers and free up engineering time to solve more complicated problems.

Session Format: Breakout

Content Focus: Integrations


Stuart Weenig, Sales Monitoring Engineer; LogicMonitor

What's it Cost?: Enable Your Customers to Know More About their Monitoring Costs

In this session, MSPs will learn how to create customer specific dashboards to see their customers' license usage and cost in LogicMonitor. See how multiple MSPs are already using custom DataSources and automated dashboards to provide extra value to their customers by letting them know more about device, cloud, and website unit counts, unit costs, cost increases/decreases, and aggregate costs. Additional topics covered will include DataSource discovery filters, custom properties, property inheritance, and dashboard tokens.

Session Format: Breakout

Content Focus: MSP


Stuart Weenig, Sales Monitoring Engineer; LogicMonitor

Industry Spotlight: MSP Panel

Moderated panel discussion with three MSP leaders to share insights about how monitoring is used to support clients and drive revenue.

Session Format: Breakout, Panel

Content Focus: MSP


Michael Tarbet, VP of Sales; LogicMonitor

George Estrada, CTO; CWPS

Mike Moffatt, Director, EOC; Synoptek

The Future Proof MSP: How Best in Class MSPs are Leveraging LogicMonitor to Drive Business Value

In this session, MSP leaders will learn how best in class MSPs are using the extensibility of LogicMonitor to future proof their monitoring posture. Topics covered will include how many successful MSPs are using LogicMonitor's scalable and robust extensibility to create valuable and proprietary intellectual property, leveraging our API for automation capabilities, integrating with EventManagement and CMDB platforms, and extending monitoring coverage across all technologies in a hybrid infrastructure. This will showcase how we go beyond just monitoring devices and provide business intelligence to help MSPs create differentiation and position their business as a strategic partner and thought leader in the service provider marketplace.

Session Format: Breakout

Content Focus: MSP, Best Practices


Brian Flander, Sr. Account Executive; LogicMonitor

Maximize Visibility into Critical Applications with Kubernetes Monitoring

In this session, users will learn how to get more visibility into business critical applications running in Kubernetes. Topics covered will include an introduction to LogicMonitor’s Kubernetes monitoring, how to leverage DataSources to capture performance metrics for custom applications running in containers, and how to use LM Service Insight to get a holistic view of application health and performance across pods and containers.

Session Format: Breakout

Content Focus: Best Practices


Sarah Terry, Product Management Director; LogicMonitor

Prevent Alerts Instead of Reacting to them: Insight into LogicMonitor's AIOps Roadmap

In this session, users will learn how LM Intelligence roadmap features will enable them to start preventing alerts instead of reacting to them. Topics covered will include roadmap, industry trends, and how the elusive concept of AIOps can have positive business impacts.

Session Format: Breakout

Content Focus: Best Practices


Sarah Terry, Product Management Director; LogicMonitor

Minimize Downtime with LogicMonitor's Early Warning System

In this session, users will learn how LogicMonitor’s Early Warning System can help reduce troubleshooting time and minimize overall downtime. Topics covered will include dynamic thresholds, root cause analysis, and more.

Session Format: Deep Dive

Content Focus: Best Practices


Sarah Terry, Product Management Director; LogicMonitor

Best Practices: ServiceNow Alert Integration

Integrating ServiceNow with LogicMonitor is pretty straightforward, but making it a core part of your operational workflow can take some planning. In this session we'll discuss some helpful tips & tricks to get the most out of this powerful feature. Topics include using properties in LogicMonitor to route and prioritize incidents based on alert type, tailoring auto-updating and resolution, and more.

Session Format: Breakout

Content Focus: Best Practices, Integrations


Kevin Ford, Sales Engineer; LogicMonitor

Best Practices + Extend out-of-the-box Functionality: LM Config

LogicMonitor's LM Config feature provides out-of-the-box support for monitoring configuration of many common technologies such as network devices, vCenters, Office365, firewalls, and more; but it's certainly not limited to just those. In this session we'll cover setting LM Config alerts, monitoring changes to any text file, plus give examples of using it in creative ways you might not have considered.

Session Format: Breakout

Content Focus: Best Practices


Kevin Ford, Sales Engineer; LogicMonitor

Curating Log Data with Unomaly

Bridge the gap between you and your Infrastructure with pre-analyzed log insights to improve reliability, resilience and limit the impact of failures. In this session, you will learn about LogicMonitor’s recent acquisition, Unomaly. See a demo of the product, discuss use cases and preview what’s in store for integrating Unomaly into LogicMonitor.

Session Format: Breakout

Content Focus: Best Practices

It’s in the logs!

In this session, we’ll take a look at what Unomaly can do with your log data to surface new logs. We’ll go through an overview of Unomaly and then deep dive into how Unomaly identifies and matches logs through tokenization and sequencing.

Session Format: Breakout

Content Focus: Best Practices, Integrations

Designed by Users for Users: LogicMonitor's Enhanced UX/UI

In this dynamic session, you will learn how to make the most of LogicMonitor's new UI to streamline and improve your team's workflows. Topics covered include a deep dive into all the new functionality planned for the Resources and Dashboards pages, including a preview of our more powerful and intuitive tree control and advanced filtering capabilities that will help you troubleshoot faster and more effectively. Attendees will benefit from learning how our Dynamic Dashboards will improve the scalability of their existing LogicMonitor instance providing enhanced visibility and value out-the-box. We will also cover LogicMonitor's UX best practices, including how our user-centered research philosophy drives our product design process and how you can get involved directly to shape the future of the product to solve your pain points and use-cases.

Session Format: Breakout

Content Focus: Best Practices


Linus Lau, Product Manager; LogicMonitor

Madeleine Le, UX Designer; LogicMonitor

Buy your tickets
Early bird pricing ends March 22.

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